Contact Us

Let us know your email and enquiry in the form on the right and we'll get back to you as soon as we can. Alternatively, email us directly at zoe@casalucciola.com or call us on 07979 854793.

           

123 Street Avenue, City Town, 99999

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THE SMALL PRINT

Paying for your holiday

You'll pay a 25% non-refundable deposit when you book, with the remainder due eight weeks before your arrival date (along with a £300 damages deposit that we'll return to you once the house has been checked). We'll send you confirmation on receipt, then full details of the house, maps and some other useful bits when the balance is paid.

If you need anything else or want us to talk you through our experience of the journey etc. feel free to give us a call.

 

Cancellations

Regrettably, we do have to charge for late cancellations regardless of circumstances. It's always worth remembering that good travel insurance should cover your costs if this happens. Our charges are standard for this type of rental.

Up to 8 weeks notice - no cancellation charge
4-8 weeks - 50% of rate refunded
2-4 weeks - 25% of rate refunded
Less than 2 weeks - no refund

Children are well catered for at Casa Lucciola, with a cot, bed linen, high chair, plastic bowls and cutlery all there and ready to use. However the house hasn't been child-proofed (ours are now grown up), so we won't accept any liability. The gated garden is perfect for dogs, just please keep them out of the bedrooms.